Privacy Policy
1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and ResBook users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and ResBook users; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website or ResBook, we will ask you to consent to our use of cookies when you first visit our website.
2. How we use your personal data
2.1 In this Section 2 we have set out: (a) the general categories of personal data that we may process; (b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data; (c) the purposes for which we may process personal data; and (d) the legal bases of the processing.
2.2 We may process data about your use of our website and/or ResBook ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is your consent, or our legitimate interests, namely monitoring and improving our website and/or ResBook.
2.3 We may process data ("account data"). The account data may include your name and email address. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and/or ResBook, maintaining backups of our databases and communicating with you. The legal basis for this processing is your consent, our legitimate interests, or the performance of a contract between you and us.
2.4 We may process your information included in your personal profile on our website ("profile data"), which may include your name, address, telephone number and email address, for the purposes of enabling and monitoring your use of our website and/or ResBook.
2.5 We may process your personal data provided in the course of the use of our services ("service data"), which may include your name, email address and phone number, for the purposes of operating our website, providing our services and communicating with you.
2.6 We may process information that you post for publication on our website or through our services ("publication data") for the purposes of enabling such publication and administering our website and/or ResBook.
2.7 We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data") for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is your consent.
2.8 We may process information relating to our customer relationships, including customer contact information ("customer relationship data"), for the purposes of managing our relationships with customers and promoting our products and services.
2.9 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data") for the purpose of supplying the purchased goods and services and keeping proper records.
2.10 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data") for the purposes of sending you the relevant notifications and/or newsletters.
2.11 We may process information contained in or relating to any communication that you send to us ("correspondence data") for the purposes of communicating with you and record keeping.
2.12 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims.
2.13 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice.
2.14 In addition to the specific purposes set out in this Section 2, we may also process any of your personal data where necessary for compliance with a legal obligation, or to protect your vital interests or those of another natural person.
2.15 Please do not supply any other person's personal data to us, unless we prompt you to do so.
3. Providing your personal data to others
3.1 We may disclose your personal data to any member of our group of companies insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims.
3.3 We may disclose your personal data to our suppliers or subcontractors insofar as reasonably necessary for the performance of a contract between you and us.
3.4 Financial transactions relating to our website and/or ResBook are handled by our payment services providers (Payment Express, PayPal, Stripe). We will share transaction data with our payment services providers only to the extent necessary for processing payments, refunds and related complaints and queries.
3.5 We may disclose your enquiry data to selected third party suppliers of goods and services identified on our website so that they can offer, market and sell relevant goods and/or services to you. Each such third party will act as a data controller in relation to that data and will supply you with a copy of its own privacy policy.
3.6 We may also disclose your personal data where necessary for compliance with a legal obligation, to protect vital interests, or for the establishment, exercise or defence of legal claims.
4. Retaining and deleting personal data
4.1 This Section 4 sets out our data retention policies and procedures, designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
4.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5. Amendments
5.1 We may update this policy from time to time by publishing a new version on our website.
5.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
5.3 We may notify you of changes to this policy by email or through the private messaging system on our website(s).
6. Your rights
Your principal rights under data protection law are:
- the right to access
- the right to rectification
- the right to erasure
- the right to restrict processing
- the right to object to processing
- the right to data portability
- the right to complain to a supervisory authority
- the right to withdraw consent